Privacy Policy

1. Introduction

A Dente Home is a dental clinic based in Lalitpur, Nepal. This Privacy Policy applies to our website and explains, in plain language, what personal data we collect from visitors and patients, how we use it, and how we keep it safe.

2. Scope & Jurisdiction

This policy applies to all visitors of our website, wherever you are in the world. As the clinic is based in Nepal, we comply with Nepali privacy law (including the Data Protection Act 2023) and align with widely accepted international standards such as the EU General Data Protection Regulation (GDPR) where they apply to international visitors.

3. Data We Collect

Depending on how you interact with us, we may collect:

• Personal details — name, email address, and phone number you provide through contact or booking forms.
• Health information — any dental condition, symptom, or concern you choose to share in your message; this may be linked to your name and contact details so we can respond.
• Technical data — IP address, browser type, and device information, used only for analytics and spam protection. Technical data is kept anonymous and is not linked to your name, email, or phone number.

4. How We Collect Data

• Directly, when you fill in a form on our Contact or “Ask a Question” page.
• Automatically, through privacy‑friendly analytics that record only aggregate, non‑identifiable usage data.

5. Why We Process Your Data

• To respond to patient inquiries and booking requests.
• To keep records of our communications for quality assurance.
• To produce anonymous usage statistics that help us improve the website.

6. Legal Basis

• Consent — given when you submit a query, book an appointment, or opt in to a newsletter.
• Legitimate interest — for keeping the website functional, secure, and useful.

7. Data Retention

• Inquiry data is kept for no longer than 90 days, unless you ask us to keep it longer or to delete it sooner.
• Analytics records are retained per the analytics provider’s policy (typically up to 12 months).

8. Data Sharing & Transfer

• We do not sell or share personal data with third parties, except with our privacy‑friendly analytics provider, which acts strictly as a data processor.
• Any data sent to that provider is anonymous and contains no personal identifiers.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct information that is inaccurate or incomplete.
• Request that we delete your data.
• Withdraw consent at any time.
• Submit a request by emailing [email protected] — for example: “Please delete all data you hold for [your name].”. Please ensure that you send the email from related email only, else the request will not be entertained.

10. Security Measures

• All data is transmitted over encrypted HTTPS connections.
• Stored data is protected on a password‑protected server with limited staff access and regular data‑compliance audits.

11. Cookies & Tracking

• We use a single, strictly necessary analytics cookie. We do not use advertising or tracking cookies.
• You can review or change your choice at any time using our cookie banner.

12. International Visitors

Some of the services we use may store data on servers located outside Nepal. Wherever your data is stored, it is protected to the same standards described in this policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, for significant changes, post a notice on the website or via the cookie banner.

14. Contact Information

For privacy questions or data deletion requests, contact A Dente Home at A Dente Home, Kumaripati, Lalitpur 44600, Nepal, or by email at [email protected].